Welcome To PPM Global

Boutique consultancy services for big results

PPMGlobal is a boutique consultancy that helps businesses deliver transformation and change programmes using efficient, cost-effective and flexible services.

We offer complete solutions to address the opportunities, challenges and problems you face as a business – in sectors as diverse as digital media and broadcast, telecoms and finance.

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About Us

Trusted by leading
global companies.

With over 25 years of experience collaborating with large, blue-chip companies and a proven reputation for excellence, we successfully manage complex, ambitious programs from start to finish, consistently delivering exceptional results. Our skilled team works closely with senior management and operational teams to ensure that significant changes are implemented on time and within budget.

We pride ourselves on being a safe pair of hands, drawing on a wealth of industry experience to guide your initiatives. Our boutique size allows us to provide agile, tailored, and dynamic services without the excessive costs typically associated with larger consultancies. If your project requires additional resources, we can easily adapt by bringing in our network of trusted, experienced consultants to support your needs.

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Services

What We Do

We have a proven track record of delivering professional services that help global businesses implement big change. Our services include:

Programme Delivery Management

We oversee the comprehensive planning and seamless delivery of intricate products and services, which often involve the collaboration of multiple teams. We focus on navigating high technical challenges and managing political risks to ensure successful outcomes in even the most complex environments.

Project Management Office

We specialise in assessing or establishing PMO governance, reporting structures, and processes to manage and track program and project delivery activities. By implementing robust frameworks, we can ensure projects are aligned with organisational goals and that progress is monitored consistently, enabling better decision-making and greater transparency.

Business and IT Consultancy

We guide organisations in optimising performance and enhancing operational efficiency. By streamlining processes and aligning technology strategies with business goals, we help clients leverage innovative solutions that drive growth and adapt to a changing landscape.

Technology Product Delivery

Our scaled agile expertise allows us to implement a customer-focused approach in defining, building, and delivering products and services. This methodology ensures a continuous flow of value to customers and end users, enhancing satisfaction and engagement throughout the process.

Service Improvement & Transformation

We assist clients in identifying improvements to service processes, enhancing operational methods, or developing a new target operating model. By analysing existing workflows and gathering stakeholder insights, we help tailor strategies to drive improved efficiency and effectiveness.

Clients

Our Global Clients

We have collaborated with numerous reputable global clients in diverse sectors, including media, entertainment, transportation, and utilities. We take pride in delivering exceptional results, which is why many of our clients maintain ongoing partnerships with us for their needs and projects.

Our Work

Assignments

Below are short profiles of just a few assignments we’ve completed over the years. If something takes your fancy and you want to know more, read on.

Alternatively, get in touch to discuss your business challenges and how we can work together to achieve extraordinary results.

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Assignment #1

Delivering a technology transformation programme for a global media company

Managing a complex technology transformation programme, we built, integrated and implemented a centralised back-office capability to support the video entertainment division of a global media company.

This €multi-million programme aligned the company’s European markets to a consistent back-office blueprint incorporating common integration, test automation and release processes.

Key deliverables included:

standard production environments delivered through software-defined networking technology and AWS integration
standardised virtual data centres across eleven operating countries, each with its own centralised, integrated foundation services, HP Compute, Oracle ODA and storage
a centralised transcode/ingest platform that incorporates video services and technologies from both Ericsson and Nokia
a core network that connects the organisation’s primary datacentre in Amsterdam with 11 local data centres throughout Europe, plus additional connectivity to Latin America

The Results...

Significant Group Capex & Opex reduction through the streamlining and reduction of 11 independent and localised development, testing, releases of new product features and enhancements to a single consolidated operating framework and in doing so, enabling the incremental deployment of new features every six weeks instead of 1-2 per year.

Assignment #2

Driving revenue for a global music company

We enabled a global music company to transform the way they support their artists and drive revenue by improving the way they offer their music to customers around the world.

We began by identifying, articulating and refining the company’s transformation strategy into a clear, effective technology roadmap that would help them achieve their core business objectives.

Having secured approval, we assembled a team of 60 across the UK, Europe, the US and India.

Our work included managing and delivering major programmes such as business intelligence and data warehousing, digital assets and supply chain solutions, and deploying a global royalties system.

Key deliverables included:

codification of artists’ rights, working in conjunction with five appointed legal firms
a global searchable database of music available on the record label
availability of artists’ complete back catalogue through multiple media channels
new e-commerce offerings to support various distribution channels
integrated digital offerings to iTunes

The Results...

Phase 1 of the program was delivered in six months, including codifying the Top 1,500 UK & USA artists’ intellectual rights, integrated with the entire catalogue of media assets, and commercial delivery to a combination of digital channels and platforms, including iTunes. This program fell within the Top 3 strategic initiatives and was referenced during the sale of the Group to another global music business.

Assignment #3

Accelerating growth for a global media business

Portfolio management of over 60 programmes and projects aimed at extending and accelerating the growth of pan-European B2B products and services.

Operating across 13 countries, these programmes included the launch of B2B mobile, data, voice, cloud, security, online and care products and services for customers ranging from SME to SoHo.

The Results...

Introducing and extending these core business products and services across thirteen counties enabled this global giant to move closer to its strategic vision of becoming the leading network service provider to business customers in each of its operating markets.

Assignment #4

Implementing complex CRM solutions in the telecoms sector

We enabled an international telecoms company to implement an end-to-end Oracle CRM solution supporting €1 billion in annual revenue.

This €multi-million programme involved programme leadership, solution design, technical project management, commercial negotiations with core suppliers, and business change and testing services.

Key deliverables included:

end-to-end transformation of the company’s ‘order to cash’ processes
complete order management automation for ethernet and cloud-based products and services
implementing mobile technologies for field services engineering
creating a central customer hub to improve the service provided to customers
implementing cloud computing and network services that were compatible with the company’s billing, online client portal, and multiple back-office legacy systems

The Results...

Phase 1 was delivered within eight months, enabling Sales, Customer Care and Order Management to operate from the new system; plus a new target operating model was designed and implemented, enabling fundamental transformations to be realised.

Assignment #5

Consolidating network support for a global telecoms business

Leading three workstreams – staff, operations and technology – we consolidated seven network support centres into one multilingual centre to enable a global telecoms business to address and resolve customer issues on first contact.

Key deliverables included:

working closely with internal HR and National, European and Local Works Council representatives to focus on the hiring, training and severance requirements of the programme
a new target operating model
training, process and service improvements
enhancements to the company’s CRM and telephony platforms to support service improvement and new ways of working
the introduction of workforce management capability for resource scheduling

The Results...

The program delivered ahead of schedule, improved first-time fault resolution from just 10% to over 65%, increased customer satisfaction by 30%, and cut operational costs by 25%.

Assignment #6

Managing the ambitious relocation of a broadcasting institution

Our public broadcast client engaged us in the migration planning and delivery execution to relocate 34 departments and 2,500 staff from opposite ends of the country to three state-of-the-art, new-build premises.

Driving and managing the project’s technical direction, we were responsible for procurement, delivery, and fit-out of all broadcast, IT, core infrastructure, and enterprise systems for the company’s new locations, with connectivity to a shared studio complex.

Departments involved in this ambitious £multi-million project included news, sport, drama, comedy and entertainment.

Key deliverables included:

managing multiple suppliers, integrators, consultants and project resources
technical planning and logistics of migrating 2,500 staff into three new locations
working closely with construction partners to ensure the integration of property fit out and installation activities

The Results...

Working to a fixed deadline, we were able to plan, procure and commence the technical fit-out of technology and broadcast facilities within the new purpose-built buildings. This work was later taken through to completion by permanent staff within the organisation.

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